Legal Document
Terms of Service
These terms govern your use of LeadsFlow's website and services. Please read carefully. By booking a demo or subscribing, you agree to these terms.
Plain English summary: We provide marketing automation software for home service businesses. You pay monthly, we set up and run your system. Cancel anytime with 30 days notice. We do our best to get you results but cannot guarantee specific outcomes.
1 Agreement to Terms
By accessing theleadsflow.com, booking a demo, or subscribing to any LeadsFlow service, you ("Client", "you") agree to these Terms of Service with LeadsFlow ("Company", "we", "us"). If you do not agree, please do not use our services.
These terms apply to all clients regardless of location. Our primary market is the United States. All prices are in USD.
2 Description of Services
LeadsFlow provides marketing automation and CRM services for home service businesses. Our services include:
- Missed call text back automation with local US phone number assignment
- Automated lead follow-up sequences via SMS and email (7-day sequences)
- Google review request automation after completed jobs
- Appointment reminders and no-show reduction system
- Past customer reactivation campaigns (seasonal and triggered)
- CRM and lead pipeline management dashboard
- AI conversational chat receptionist — Growth and Pro plans
- Done-for-you Facebook and Google advertising management — Pro plan only
- Google My Business setup and optimisation — Pro plan only
- Local SEO setup — Pro plan only
- Initial full system configuration and onboarding
Features available to you depend on the plan subscribed to. Plan features may be updated with reasonable notice.
3 Subscription Plans and Pricing
Plan
Monthly Price
Best For
Starter
$197 / month
New and growing businesses
Growth
$297 / month
Businesses ready to scale fast
Pro
$497 / month
Established businesses — full management
All plans require a one-time setup fee of $247 payable at onboarding. This fee covers system configuration, phone number setup, SMS carrier registration, workflow deployment, and your onboarding call. The setup fee is non-refundable once onboarding commences.
Monthly subscription fees are billed in advance on the same date each month. We reserve the right to adjust pricing with 30 days written notice. Changes take effect from the next billing cycle after the notice period.
4 Payment Terms
Payment is due at the beginning of each billing cycle. Accepted payment methods include credit card, debit card, PayPal, Wise, and other methods made available at checkout.
Failure to pay within 7 days of the due date may result in service suspension. Accounts suspended for non-payment for more than 30 days may be terminated and data deleted.
All fees are exclusive of applicable taxes. Clients are responsible for any taxes applicable in their jurisdiction. SMS usage costs (our phone system) are billed at cost above any included credits in your plan.
5 Setup and Onboarding
Upon payment of the setup fee and first month subscription, LeadsFlow commits to having your system fully configured and live within 48 hours of receiving all required information from you.
Required information includes: business name, address, phone number, EIN (for US SMS carrier registration), Google Business Profile access, and any existing customer lists you wish to import.
Delays caused by the client's failure to provide required information in a timely manner are not the responsibility of LeadsFlow and do not entitle the client to a refund of the setup fee.
6 Client Responsibilities
As a LeadsFlow client, you are responsible for:
- Providing accurate and complete business information during onboarding
- Ensuring you have legal rights to any customer contact lists you provide
- Complying with all applicable laws including TCPA and CAN-SPAM regarding SMS and email marketing
- Obtaining proper consent from customers before adding them to automated sequences
- Responding promptly to leads and booked appointments generated by our system
- Maintaining your Google Business Profile and responding to reviews
- Keeping your payment information current and valid
- Not using the platform for spam, harassment, illegal activity, or deceptive marketing
7 Cancellation Policy
You may cancel your subscription at any time by providing 30 days written notice via email to hello@theleadsflow.com. Your service continues until the end of the current billing period following the 30-day notice period.
No refunds are provided for partial months of service. Upon cancellation, your data is retained for 30 days then permanently deleted. You may request a contact data export before deletion.
The one-time setup fee is non-refundable under any circumstances once configuration has commenced.
8 Refund Policy
Monthly subscription fees are non-refundable once the billing cycle has commenced. However:
- If our system fails to deliver any service for a full billing month due to our technical error, we will issue a pro-rated credit for the affected period
- Within the first 14 days of service, if you are unsatisfied with the initial setup, contact us and we will work to resolve all issues at no additional charge
9 Results Disclaimer
LeadsFlow provides technology and automation tools. We do not guarantee specific business results, revenue increases, or number of customers generated.
Results vary significantly based on your trade, location, service quality, pricing, competition, and your team's responsiveness to leads. Testimonials shown on our website represent real client outcomes but are not a guarantee you will achieve the same results.
The success of our system depends significantly on your team promptly following up with generated leads and booked appointments. LeadsFlow is not responsible for lost revenue due to your team's failure to respond to leads in a timely manner.
10 Intellectual Property
All content on the LeadsFlow website including text, graphics, logos, and system design is the intellectual property of LeadsFlow. The automation workflows, templates, and system configurations we build remain the property of LeadsFlow.
Upon cancellation, you retain full rights to your contact data, business information, and any content you provided. You do not retain rights to the proprietary system configurations or workflow logic.
11 Confidentiality
Both parties agree to keep confidential all proprietary or sensitive information shared during the service relationship. LeadsFlow will not share your business data, customer lists, or performance metrics with any third party except as required to deliver the service or as required by law.
12 Limitation of Liability
To the maximum extent permitted by applicable law, LeadsFlow shall not be liable for any indirect, incidental, special, consequential, or punitive damages including loss of revenue, customers, or data.
Our total liability to you for any claim shall not exceed the total fees paid by you to LeadsFlow in the three months preceding the claim.
13 Service Availability
We aim to maintain 99% service uptime. Scheduled maintenance will be communicated in advance where possible. We are not liable for downtime caused by third-party providers including SMS carriers, Google, or our underlying platform infrastructure.
14 Termination by LeadsFlow
We reserve the right to terminate your account immediately and without notice if you:
- Violate any provision of these Terms of Service
- Use our services for illegal purposes including spamming, harassment, or fraud
- Fail to pay fees for more than 30 days
- Provide false or misleading information during onboarding
- Engage in activities that damage our platform, reputation, or other clients
15 Governing Law
These Terms shall be governed by applicable law. Any disputes shall first be attempted to be resolved through good faith negotiation within 30 days. If negotiation fails, disputes shall be resolved through binding arbitration. Nothing in these terms limits your statutory consumer rights.
16 Changes to Terms
We may modify these Terms at any time. We will notify active clients of material changes by email at least 14 days before they take effect. Continued use of our services after the effective date constitutes acceptance of the updated terms.
